Frequently Asked Questions

Does porcelain need spacers?

Yes, gaps should be left between porcelain tiles during installation; these are known as joints or grout lines, and they are necessary to allow for natural expansion and prevent cracking.

What size are porcelain tile spacers?

It is preferable that the distance between tiles (whether laser-cut or traditional) is not less than 1.5 mm to ensure even weight distribution and allow for natural movement, and not to enlarge the gaps as some believe.

Tiles can also be installed without visible joints in some modern designs, provided that the installation is done by a professional technician and thermal expansion is taken into account.

Can porcelain tiles be installed with only cement?

It is not recommended to install porcelain tiles using only cement mortar, as it does not adhere well and may lead to tile detachment. A specialized tile adhesive must be used, and the installation can be reinforced with cement after roughening the surface and using the appropriate adhesive.

Can porcelain be installed on facades?

Yes, porcelain can be installed on building facades using several methods, depending on the thickness, tile type, and surface, such as:

  • Installation using specialized adhesive for exterior facades on a plastered or mosaic surface.
  • Mechanical installation using screws and fixing brackets, especially for tiles with large thicknesses (e.g., 2 cm) or at high elevations.

    Note: It is essential to choose a type of porcelain specifically designed for facades that possesses durability and resistance to weather conditions, heat, and humidity, while adhering to technical instructions to ensure secure installation.
What are the best types of porcelain?
  • Italian Porcelain: High quality and luxurious designs suitable for both classic and modern styles.
  • Spanish Porcelain: Characterized by high durability and resistance to weather conditions.
  • Portuguese Porcelain: Good quality with modern designs and large sizes.
  • National Porcelain: Excellent quality, competitive prices, and suitable for facades.
Which is better for kitchens, porcelain or marble?

Porcelain: More durable and resistant to scratches and wear, not easily affected by stains, and comes in various modern designs, making it a practical choice for kitchens.

Marble: Luxurious and attractive, but requires regular maintenance and can be affected by acidity and stains.

Why are gaps left between tiles on floors and walls?

The purpose of spacers is to maintain even spacing between tiles, and prevent cracking or fracturing caused by thermal expansion or natural material movement.

How is tile grouted?

First, the tiles are installed using a special adhesive, then grout is used to fill the joints after drying. It is recommended to work on small areas and clean the tiles immediately. Grout materials are available in multiple colors and are water and mold resistant for indoor and outdoor use.

What are the types of marble?
  • Brown Marble.
  • Green Marble.
  • Engineered Marble.
  • Italian Marble (Carrara, Calacatta, Statuario).
  • Spanish Marble.
  • Greek Marble.
  • Turkish Marble.
  • Chinese Marble.
  • Vietnamese Marble.
What is the name of the white marble?

Carrara marble is one of the most famous types of white marble, with a grayish-white color and soft veins, extracted from the Carrara region in Italy.

How is the quantity of bathroom or kitchen tiles calculated?
  • Walls: (Length + Width) × 2 × Height
  • Floors: Length × Width

    It is recommended to add a reserve percentage (5%-10%) for waste or cuts.
Is black marble practical in kitchens?

Yes, black marble is practical and withstands daily use and high temperatures. Indian black marble is one of the best choices due to its high hardness, water resistance, and non-absorption of fats.

What are movement joints?

Movement joints are gaps left in tiles or concrete to allow for natural expansion and contraction without cracking or damage.

Where is the company Ard Al Fakhamah located?

Jeddah - Al-Nakheel District - Haramain Road.

How far is the delivery?

Delivery is available throughout the Kingdom.

Do you offer installation services?

No, it's for sale only, and installation service is not available.

Which shipping companies are available?

Aramex, Red Box, and others, depending on the region.

Is the installment service available?

Yes, we offer installment options through Tabby and Tamara.

How do we know the country of origin for ceramic or porcelain?

through the name of the country printed on the back of the tile or on the packaging.